Cancellation & Rescheduling Policy

At Hit Elite, we understand that unexpected events happen and you may need to cancel or reschedule a lesson. Please review our policies carefully before booking.

Individual Lesson Cancellation

• Cancellations made between 48 and 72 hours before the scheduled lesson will incur a $24 cancellation fee.

• Cancellations made less than 48 hours before the lesson or no-shows will be charged the full lesson fee.

Group Class Cancellation Policy

Single Class Bookings (Non-Cohort)

• If the class has not reached the required minimum enrollment due to the cancellation, no refund will be issued unless the cancellation is made at least 5 days (120 hours) in advance.

• Cancellations made between 2–5 days (48–120 hours) before the scheduled class will incur a $20 cancellation fee, provided the class has reached the minimum number of participants required to run.

• Cancellations made less than 48 hours before the scheduled class or no-shows will be charged the full lesson fee.

Cohort / Session-Based Classes

(Classes that are part of a cohort or multi-week session)

• Cancellations or withdrawals must be made at least 8 days (192 hours) before the first day of the cohort.

• Cancellations made with less than 8 days’ notice prior to the cohort start date are non-refundable.

Late Arrival

• Students are expected to arrive on time.

• If you arrive late, the lesson will still end at the originally scheduled time.

• Extension of the lesson is at the instructor’s discretion.

Inclement Weather

• If weather conditions make it unsafe or impractical to conduct the lesson, we will work with you to reschedule at no additional charge.

Rescheduling

• Lessons may be rescheduled without penalty if done within the applicable advance notice period.

• All rescheduling is subject to instructor availability.

Instructor Cancellation

• If an instructor must cancel, clients will be notified promptly.

• The lesson will either be rescheduled at no additional cost or refunded.

Contact

If you need to cancel or reschedule, please contact us as soon as possible:

📞 (510) 890-599
📧 HitEliteTennis@gmail.com

By booking a lesson, you acknowledge and agree to this cancellation policy.

Release of Liability, Assumption of Risk, and Indemnity Agreement

THIS IS A LEGAL DOCUMENT. PLEASE READ IT CAREFULLY BEFORE SIGNING. BY SIGNING, YOU GIVE

UP CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR INJURIES CAUSED BY NEGLIGENCE.

1. Participation and Assumption of Risk

I give permission for myself and/or my child to take part in tennis and pickleball lessons, classes, camps,

clinics, team training, matches, and related activities offered by Hit Elite LLC (the "Activities").

I understand these Activities take place indoors and outdoors, at public parks, school courts, and other

facilities. Courts and surroundings may have slippery, uneven, or rough surfaces, weather and heat exposure,

and other hazards.

I understand the Activities carry inherent risks that cannot be fully removed, including:

• Being struck by balls, racquets, or paddles

• Falls, collisions, sprains, strains, fractures, and overuse injuries

• Head injuries, including concussion

• Heat illness, dehydration, and sun exposure

• Exposure to illness or communicable disease

• Serious injury, permanent disability, paralysis, or death

I am participating voluntarily. Knowing these risks, I assume all risks of injury, illness, or death for myself

and/or my child.

2. Release of Liability and Waiver of Claims

On behalf of myself, my child, and our heirs and legal representatives, I release, waive, and agree not to sue

the "Released Parties" for any injury, illness, death, or property damage arising from the Activities.

This release includes claims caused by the NEGLIGENCE of the Released Parties. It does not cover

gross negligence or intentional misconduct.

The "Released Parties" are:

• Hit Elite LLC (also known as Hit Elite Tennis & Pickleball)

• Its owners, members, managers, coaches, instructors, employees, independent contractors, and

volunteers

• Any city, school district, park, or facility owner or operator where the Activities take place

• Their insurers

3. Indemnification

I agree to defend, indemnify, and hold harmless the Released Parties from any claims, losses, liens,

damages, costs, and attorney fees arising from my or my child's participation. This includes any claim brought

by or on behalf of my child.

If I or my child damage property through our conduct, I agree to pay for its repair or replacement.

Hit Elite LLC – Release of Liability Page 1 Participant initials: ______4. Concussion Awareness Acknowledgment

I confirm that I have received and read Hit Elite LLC's Concussion Awareness and Safety information. I

understand:

• The risks of concussion and head injury in sports

• Common signs and symptoms, such as headache, dizziness, confusion, nausea, or balance problems

• That any participant showing signs of a concussion will be removed from play right away

• That a participant with a suspected or past concussion may not return until I provide written clearance

from a licensed physician

I agree to tell Hit Elite LLC about any prior concussion or head injury before my child participates.

5. Health, Conduct, and Property

Health. I confirm that I and/or my child have no medical condition that prevents safe participation, or that we

have a doctor's approval. We encourage a physical exam before starting any exercise program. I will tell the

coach about any relevant medical condition or allergy.

Medical treatment. In an emergency, I authorize Hit Elite LLC staff to arrange first aid and emergency

medical care for my child if I cannot be reached. I am responsible for any resulting costs.

Injury reporting. I agree to report any injury to the coach before leaving the court that day.

Conduct. Hit Elite LLC may dismiss any participant for inappropriate, disrespectful, or unsafe behavior. No

refund will be given for missed sessions in that case.

Personal property. Hit Elite LLC is not responsible for lost, stolen, or damaged personal property.

6. General Terms

Duration. This Agreement applies to all current and future Hit Elite LLC Activities, at any location, until I

revoke it in writing.

Severability. This Agreement is intended to be as broad as California law allows. If any part is found invalid,

the rest stays in full effect.

Governing law. This Agreement is governed by the laws of the State of California.

Hit Elite LLC – Release of Liability Page 2 Participant initials: ______8. Signatures

I HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND SIGN IT VOLUNTARILY. I UNDERSTAND I

AM GIVING UP SUBSTANTIAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE.

I am 18 or older. If signing for a minor, I confirm that I am the parent or legal guardian of each child listed

below and have authority to sign on their behalf.

Participant or Parent/Guardian name:

Date of birth:

Phone:

Email:

Signature:

Date:

Minor participant(s)

Child's full name Date of birth

Emergency contact

Name:

Phone:

Hit Elite LLC – Release of Liability Page 3 Participant initials: ______

Photography and Media Release

6. Photography and Media Release

I give Hit Elite LLC permission to take photos and videos of myself and/or my child during the Activities. These

may be used for promotional purposes, including advertising, marketing materials, social media, and the

company website.

I waive any right to inspect or approve the final materials. I release Hit Elite LLC from any claims arising from

their use, including invasion of privacy or right of publicity. I will not receive any payment for their use.

TRAUMATIC BRAIN INJURY AWARENESS AND SAFETY PROGRAM

PROGRAM OVERVIEW

What is a Traumatic Brain Injury?

A traumatic brain injury (TBI) is a disruption in the normal function of the brain caused by a blow, bump, or jolt to the head, or a penetrating head injury. Concussions are a type of TBI that can range from mild to severe and can disrupt normal brain function.

Risk Factors

Participants in sports and athletic activities face potential risk of traumatic brain injury through:

• Direct impacts to the head

• Falls resulting in head trauma

• Collisions with other participants, equipment, or surfaces

• Sudden acceleration or deceleration forces affecting the brain

RECOGNIZING SIGNS AND SYMPTOMS OF TBI

Immediate Signs (Observed by Others)

• Appears dazed or stunned

• Confusion about assignment, position, or game situation

• Forgets plays or instructions

• Moves clumsily or shows poor coordination

• Answers questions slowly or inaccurately

• Loss of consciousness (any duration)

• Shows behavior or personality changes

• Cannot recall events before or after the injury

Symptoms Reported by Participant

• Headache or "pressure" in head

• Nausea or vomiting

• Balance problems or dizziness

• Double or blurred vision

• Sensitivity to light or noise

• Feeling sluggish, hazy, foggy, or groggy

• Concentration or memory problems

• Confusion

• Does not "feel right" or is "feeling down"

Delayed Symptoms (May Appear Hours or Days Later)

• Persistent headaches

• Sensitivity to light and noise

• Sleep disturbances (sleeping more or less than usual)

• Mood changes (irritability, sadness, nervousness)

• Cognitive difficulties (concentration, memory problems)

• Fatigue or drowsiness

IMMEDIATE ACTION PROTOCOL

If a TBI is Suspected:

1. REMOVE FROM PLAY IMMEDIATELY - When in doubt, sit them out

2. Do NOT leave participant alone - Observe continuously

3. Do NOT allow return to activity - Not on the same day

4. Notify parent/guardian immediately

5. Seek appropriate medical evaluation - From a licensed physician

6. Document the incident - Complete injury report

Emergency Situations - Call 911 if participant exhibits:

• Loss of consciousness

• Severe or worsening headache

• Repeated vomiting

• Seizures or convulsions

• Weakness or numbness in arms/legs

• Slurred speech

• Extreme drowsiness or cannot be awakened

• One pupil larger than the other

• Unusual behavior, confusion, or agitation

RETURN TO PLAY PROTOCOL

Medical Clearance Required

A participant who has been removed from play due to suspected TBI:

• MUST obtain written clearance from a licensed physician before returning to any practice, game, or athletic activity

• The written clearance must state the participant is medically cleared to return to play

• Written clearance must be provided to [INSERT POSITION/TITLE] before return to activity

Graduated Return to Play

Even with medical clearance, return should follow a graduated progression:

1. Light aerobic exercise (no contact)

2. Sport-specific exercise (no contact)

3. Non-contact training drills

4. Full-contact practice (with medical clearance)

5. Full game play

Each step should last minimum 24 hours. If symptoms return, stop activity and consult physician.

PREVENTION STRATEGIES

Coaching and Supervision

• Teach and enforce proper techniques for sport-specific skills

• Emphasize safe play and sportsmanship

• Maintain appropriate participant-to-coach ratios

• Ensure proper supervision at all times

• Regularly inspect and maintain equipment and facilities

Equipment

• Ensure all protective equipment fits properly and is worn correctly

• Replace damaged or worn equipment immediately

RESPONSIBILITIES

Organization/Insured

• Maintain and implement this written TBI awareness program

• Enforce return-to-play protocols

• Keep records of incident reports and medical clearances

Coaches

• Monitor participants for signs and symptoms of TBI

• Remove any participant suspected of TBI from play immediately

• Notify parents/guardians of suspected injuries

• Enforce return-to-play protocols

• Document and report all suspected TBI incidents

Parents/Guardians

• Review TBI educational materials

• Sign acknowledgment form

• Report any suspected TBI to coaches immediately

• Seek appropriate medical care when needed

• Provide written medical clearance before return to play

• Monitor participant for delayed symptoms

Participants

• Report any head injury or symptoms to coach and parents immediately

• Never hide symptoms

• Follow return-to-play protocols

• Do not return to play without medical clearance

DOCUMENTATION AND RECORD KEEPING

The organization will maintain:

• Signed parent/guardian and participant acknowledgment forms

• Incident reports for all suspected TBIs

• Medical clearance documentation

ACKNOWLEDGMENT FORM

To be completed by parent/guardian and participant

I acknowledge that I have received, read, and understand the Traumatic Brain Injury Awareness and Safety Program. I understand the nature and risk of traumatic brain injury and how to recognize the symptoms of traumatic brain injury.

For Minor Participants:
As parent or guardian, I acknowledge receiving this information and understand the risks of TBI. I agree to notify coaches immediately if my child experiences any symptoms of TBI.